American provides the following levels of service twenty-four (24) hours a day seven (7) days a week three hundred sixty-five (365) days a year. Our team members are committed to providing the best transportation experience possible for those we serve.
It should be understood that ambulance transportation is medically necessary only if other means of transport are contraindicated or would be potentially harmful to the patient.
Basic Life Support - BLS – The professional team members providing this level of transportation services are two well trained Emergency Medical Technicians. Services provided are both emergent and non-emergent in nature. Emergencies are transported to the closest appropriate medical facility. Non-Emergent transports can be local or long distant and are most often performed between facilities.
Advanced Life Support - ALS – The professional team members providing this level of transportation include at least one Paramedic and one Emergency Medical Technician both highly trained. Services provided are both emergent and non-emergent in nature. Emergencies are transported to the closest appropriate medical facility. This level of service provides emergent and non-emergent transports between facilities. Paramedics are considered to be "advanced" secondary to their level of training which in turn allows them to practice a higher level of medicine to treat a severely acute patient.
Paramedic Intercept – This level of service is provided by a team member trained as a Paramedic. An intercept is performed when American is requested to respond along with another EMS service that operates at the BLS level and the patient they are responding to is acute. An American Paramedic will meet up, "intercept", with the transporting BLS provider and will get on their ambulance to care for the patient until they arrive at the destination hospital.
Chair Car Transportation:
Our chair car team members are uniformed, professional, and courteous. These team members go through CPR training and also attend a vehicle operator's course. All of our vans are equipped with side wheelchair lifts. A patient being transported in a chair car must be transported in a wheelchair. American will only transport motorized wheelchairs, scooters, ECVs, etc. that are approved by the manufacturer for transportation of a seated patient during transport.
This level of service is provided by the same staff that provides our chair car transportation. It is also done in the same vehicle. Livery patients are ambulatory but require transportation to and from medical appointments.