Our Mission and Commitment to Excellent Care
American Ambulance Service, Inc., a family-owned and operated business, got its start in 1972 as a result of Ron Aliano’s visionary leadership.
What once was a small ambulance company that provided care in one community has expanded to be a regional ambulance provider (see Services page).
The American Group, of which American Ambulance is part of, along with American Professional Educational Services, MACARA Vehicle Services and Get Bent in Norwich, offers a variety of services to people throughout the communities we are engaged in.
Our headquarters is located in Norwich, CT and we have additional offices in the Town of Griswold, the Town of Ledyard, and at the Mashantucket Pequot Tribal Nation’s Foxwoods Resort Casino.
How American Ambulance Started
American Ambulance Service, Inc. was established on June 24, 1972, by founder Ron Aliano. It was Ron’s intent to provide the highest quality EMS care and since his passing in October 2009 that remains our focus today.
Ron started with two used ambulances and the operation was run out of the back of a local service station in Norwich, CT. In 1985 we relocated to our current contemporary building at One American Way, Norwich, CT where we overlook The Marina at American Wharf and the Thames River. This building is considered a modern-day landmark in the city.
Our Mission Statement
Dedicated, Professional People Committed to Excellence Caring for You
Adjective: (of a person) devoted to a task or purpose; having single-minded loyalty or integrity.
Noun: a person engaged or qualified in a profession.
Adjective: feeling dedication and loyalty to a cause, activity, or job; wholeheartedly dedicated.
Noun: the quality of being outstanding or extremely good.
Adjective: displaying kindness and concern for others.
Noun: the work or practice of looking after those unable to care for themselves, especially sick and elderly people.
Statement of Values
- We are committed to providing the highest quality service and care.
- We provide a safe, secure working environment for all our employees in a supportive professional atmosphere.
- We will continue to hold ourselves to the highest standards of our profession through honesty, integrity and pride in everything we do.
- We will remain a responsible partner dedicated to the future of our community.
- We will always be a leader in developing innovative approaches to enhancements in customer service and care.
- Our corporate family is a team of dedicated professional people who live and work by these fundamental values.
Note: All employees were involved in the development of this Vision Statement and Statement of Values in 1998 and they are reviewed annually.
Our Leadership Team
Chief Financial Officer
Director of Emergency Management
Director of Quality Management
“American Ambulance has been dedicated to our community for more than forty years. Our reputation in the community is built on the hard work of our team. We strive to provide an experience, not a service. We do this with some of the finest people in the industry, people who I am glad work on our team and people I can say are part of my family. People I am proud of. We do good things for a living.”
– Greg Allard
Frequently Asked Questions
What types of services do you offer?
We offer both BLS (Basic Life Support) and ALS (Advanced Life Support) services to our community. Our resources respond to both non-emergency, scheduled facility transports as well as 911 emergencies.
What areas do you cover?
We provide BLS and ALS level care to the city of Norwich, BLS level care for the cities of Griswold and Ledyard, as well as ALS and first responder level care for Mashantucket Pequot Tribal Nation/Foxwoods. We also provide ALS intercept resources to all NECCOG member towns.
IN THE EVENT OF AN EMERGENCY
ALWAYS REMEMBER TO DIAL 911
Association of Connecticut Ambulance Providers
American Ambulance Association