Our Services

Ambulance Transportation

Ambulance transportation is broken down into a few categories, emergency and non-emergency medical transportation. Each of these categories is further broken down into levels of service; Basic Life Support (BLS) and Advanced Life Support (ALS). ALS has sub categories that include Paramedic Intercept and Critical Care Transport.

When you dial 911 and call for emergency help, an ambulance comes and picks you up. The level of service arriving is dependent on several determinants that are derived from Emergency Medical Dispatch (EMD) protocols.

Non-emergency medical transportation, as its name suggests, offers medical transportation in non-emergency situations. In most cases, this form of transportation is planned for and booked in advance. On the other hand, the need for an ambulance is almost always unplanned.

​BLS – Basic Life Support

Our Basic Life Support (BLS) Ambulance authorities are issued and inspected by the Connecticut Department of Public Health Office of Emergency Medical Services. Our BLS ambulances are staffed with two Emergency Medical Technicians certified in pre-hospital care and equipped to provide basic emergency care. Their capabilities include, but are not limited to: monitoring vital signs, patient assessment, airway management, oxygen and other misc. medication delivery, application of dressings and bandages, splinting of extremities, spinal immobilization, and administering CPR including the use of an AED.

​ALS – Advanced Life Support

Our Advanced Life Support (ALS) Ambulance authorities are issued and inspected by the Connecticut Department of Public Health Office of Emergency Medical Services. Our ALS ambulances are staffed with a minimum of one Emergency Medical Technician (EMT) and one Paramedic. 

Paramedics are licensed healthcare professionals in pre-hospital care and their capabilities include, but are not limited to: advanced airway management, cardiac monitoring and defibrillation, IV administration, and administration of select life-saving medications.

​Paramedic Intercept

This level of service is provided by a team member trained as a Paramedic. An intercept is performed when American is requested to respond along with another EMS service that operates at the BLS level and the patient they are responding to is acute. An American Paramedic will meet up, “intercept”, with the transporting BLS provider and will get on their ambulance to provide ALS care for the patient until they arrive at the destination hospital.

Critical Care Transport

Critical Care Transport is a distinct level of care that is provided to patients who have the potential for life-threatening clinical instability. This level of care requires provider knowledge, skills, equipment, and the ability to handle the added challenge of transport. Critical care transports require a high level of medical oversight and direction because of the patient’s complex medical condition.

Non-Emergency Transportation

Another facet of American Ambulance’s services is providing safe and prompt non-emergency transportation. We are proud to work with all our community hospitals and skilled nursing and rehabilitation facilities. There are several reasons a patient might need non-emergency transport for example if they require medical treatment during transport, if they must remain immobile to prevent worsening of an injury, or if they must be moved by stretcher. We are trained and equipped to cater to patients with these types of special needs. You can trust in American Ambulance to provide the best patient care available, whether in an emergency situation or for routine non-emergency transport.


Proudly Serving Eastern Connecticut Since 1972

American Ambulance Service, Inc. covers the following Basic Life Support (BLS) and Advanced Life Support (ALS) Primary Service Areas (PSA):


  • Griswold
  • Ledyard
  • Mashantucket Pequot Tribal Nation (Foxwoods Resort Casino)
  • Norwich

ALS PSA (full or partial ALS)

  • Bozrah
  • Canterbury
  • Colchester
  • Franklin
  • Griswold
  • Lebanon
  • Ledyard (partial)
  • Lisbon
  • Mashantucket Pequot Tribal Nation (Foxwoods Resort Casino)
  • North Stonington
  • Norwich
  • Plainfield
  • Preston
  • Salem
  • Sterling
  • Voluntown





Association of Connecticut Ambulance Providers
American Ambulance Association

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